tag:blogger.com,1999:blog-13641764.post112713886431210695..comments2023-11-03T09:23:03.895-04:00Comments on Hard To Want: Attitude AdjustmentScotthttp://www.blogger.com/profile/13323167263283798566noreply@blogger.comBlogger15125tag:blogger.com,1999:blog-13641764.post-1127390841912091282005-09-22T08:07:00.000-04:002005-09-22T08:07:00.000-04:00Mon - I don't know what it is about what you said,...Mon - I don't know what it is about what you said, but it reminds me of something that happened to me in the past. I agree that when you see somebody really doing a poor job you owe it to the company to let management know. I put myself in the shoes of the owner and wonder if it were my company, would I want this person working for me.Scotthttps://www.blogger.com/profile/13323167263283798566noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127375889963338382005-09-22T03:58:00.000-04:002005-09-22T03:58:00.000-04:00Until I worked for people I knew put a lot of trus...Until I worked for people I knew put a lot of trust in me, I always kept my mouth shut. Oh, how I hated it! But, when I finally did work for people who were more interested in preserving their integrity than the size of their pocketbooks, I spoke up about a moron I worked with. He was technically above me in the company, but he was an unscrupulous liar, a racist, and he cheated the customers. I got his ass fired, and I have never been ashamed of it. The company was much better off without him. So, once in a while, it's okay to bite the bullet and say what no one wants to say but everyone knows is true.Ashyniokihttps://www.blogger.com/profile/02265900530392520015noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127226575948179502005-09-20T10:29:00.000-04:002005-09-20T10:29:00.000-04:00Thanks all for the advice. I know I'm doing the r...Thanks all for the advice. I know I'm doing the right thing by keeping my mouth shut; it is just so difficult to do sometimes.Scotthttps://www.blogger.com/profile/13323167263283798566noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127189405188860782005-09-20T00:10:00.000-04:002005-09-20T00:10:00.000-04:00I hate finger pointers, and people who CC while ma...I hate finger pointers, and people who CC while making someone else look bad do need an ass kicking.The Zombieslayerhttps://www.blogger.com/profile/00739873812900433755noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127169459282109272005-09-19T18:37:00.000-04:002005-09-19T18:37:00.000-04:00That just pissed me off reading that! I hate peop...That just pissed me off reading that! I hate people who are arrogant jerks like that. I hope he gets what is coming to him. I hope for your sake he does get more "cocky and step into something" like a. darcy said.amberduskhttps://www.blogger.com/profile/15021696470347084805noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127153007699854722005-09-19T14:03:00.000-04:002005-09-19T14:03:00.000-04:00Scott, in your comment to Mr. T you said "suddenly...Scott, in your comment to Mr. T you said "suddenly the silence." I think that's the best retaliation! It's hard, though, to go above and beyond for somebody and have them rag on you. Grrrr! I hope this week is a little better for you!Joely Sue Burkharthttps://www.blogger.com/profile/17895058332587825648noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127149509766043312005-09-19T13:05:00.000-04:002005-09-19T13:05:00.000-04:00Stay strong, Scott. That's the only advice I can g...Stay strong, Scott. That's the only advice I can give, because, quite honestly, I don't deal well with asshole customers. I mainly just contain my rage and work on forming an ulcer.mr. schprockhttps://www.blogger.com/profile/16216294034597931274noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127149009152463732005-09-19T12:56:00.000-04:002005-09-19T12:56:00.000-04:00I have always worked in customer service. I have e...I have always worked in customer service. I have enjoyed my jobs as a saleswoman and a waitress over the years. I'm not working anymore--I'm a stay-at-home mom by choice but I have delt with just about everything and every type of customer.<BR/>I can handle any situation you throw at me when it comes to grumpy customers--it's co-workers that get the best of me.<BR/>I have had so many instances of co-workers undermining me or stabbing me in the back.<BR/>Nothing is more aggrivating.<BR/>I wish I could tell you exactly what to do with your annoying, little problem. However, what I would do in this situation, is not what you SHOULD do.<BR/>You have done a better job thus far than I would have. I trust you'll come out on top eventually.Sadie Louhttps://www.blogger.com/profile/07362158642491145353noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127148700620141392005-09-19T12:51:00.000-04:002005-09-19T12:51:00.000-04:00You can do it, Scott - and if you manage to not gi...You can do it, Scott - and if you manage to not give this guy what he wants (losing your temper), you'll be the winner. I know it's cliche, but it's really true.<BR/><BR/>I hate when people CC to others in this type of situation. He's obviously trying to embaress you and get a rise out of you. Don't give it to him.Tee/Tracyhttps://www.blogger.com/profile/01213584316807112321noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127148430683600942005-09-19T12:47:00.000-04:002005-09-19T12:47:00.000-04:00Passing on my strength Scott. I am in a different...Passing on my strength Scott. I am in a different industry but have found that holding my tongue and moving forward (with lots of documentation) is best for me.<BR/><BR/>Never had many bosses that would take my side or back me up, so my mouth would lead me astray at times.<BR/><BR/>In the long run, unless it will cost you your job, this asshat will go away.jenbeautyhttps://www.blogger.com/profile/07304789117482763021noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127147181642828902005-09-19T12:26:00.000-04:002005-09-19T12:26:00.000-04:00MagnetBabe - What I like about my job is the indiv...MagnetBabe - What I like about my job is the individuality of it. Practically nobody is looking over my shoulder, and for the most part I'm free. I have a boss, but that boss appreciates what I do, as he cannot do it for himself. My technical managers appreciate my ability, and usually I can impress my peers. And good natured customers love me. Bad customers are like Kryptonite to me. I think you are right though. If I don't get pulled down to his level, somebody high up is going to notice my lack of lurability. So far I have been well behaved. Give me strength to resist myself!Scotthttps://www.blogger.com/profile/13323167263283798566noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127146816464793472005-09-19T12:20:00.000-04:002005-09-19T12:20:00.000-04:00Usually jerks like that can't contain themselves f...Usually jerks like that can't contain themselves for long. That type of behavior (emailing people rudely and CC-ing the whole world on it) can send red flags to people higher on the totem pole and soon he just looks like he's full of sh*t. Case in point, your manager sympathizing with you instead of maintaining the "customer is always right" attitude. Grown up jobs suck.Nataliehttps://www.blogger.com/profile/05344778775085687558noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127144714256018912005-09-19T11:45:00.000-04:002005-09-19T11:45:00.000-04:00AD - You are correct, but it is hard to do. That'...AD - You are correct, but it is hard to do. That's why some people are managers and others are workers.<BR/><BR/>Mr T - I knew you would relate to this, from things I have read from you before. It takes a special breed to do what you do. I feel like a ticking time bomb when dealing with an asshole. After I get off the phone with this guy, I write an email to explain everything to my boss. My manager is laughing at my rants because the customer has driven them insane too. The good news is, I delivered the product and it works perfectly now, and suddenly the silence.Scotthttps://www.blogger.com/profile/13323167263283798566noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127143503397625622005-09-19T11:25:00.000-04:002005-09-19T11:25:00.000-04:00Dude, that one scenario, is a typical day in my li...Dude, that one scenario, is a typical day in my life. I've found a few things to be true when dealing with consultants and customers.<BR/>1. Customers are always right... WRONG, usually they have no idea about what they are doing and will usually lie to avoid looking like a dim wit.<BR/>2. Consultants are your eyes and hands onsite. PARTIALLY but they will not think twice to throw you to the wolves if they think it will make them look better.<BR/><BR/>I once had a consultant call into support and my team work near around the clock to assist him as he was under the heat from his client. When it was all said and done, he had taken the credit for its expedient resolution and commendations were poured upon him.<BR/><BR/>These days if we only converse with him on conference calls and emails (with managers CC'd) just so the world will know that he doesn't know crap and who the real hero was.<BR/><BR/>Being a manager is even worse as I have to keep the diplomatic smile attached permanently to my face. But deep down inside, I too, would like to meet some of the "customers" in a dark alley with a lead pipe in my hand.Mr. Thttps://www.blogger.com/profile/16881870850519509380noreply@blogger.comtag:blogger.com,1999:blog-13641764.post-1127142858214339832005-09-19T11:14:00.000-04:002005-09-19T11:14:00.000-04:00Sometimes, and only sometimes, it is best to stay ...Sometimes, and only sometimes, it is best to stay quiet. Let him make an ass of himself for now. Soon he will get cocky and step in something he cant explain away.A. Darcyhttps://www.blogger.com/profile/15669379972970139971noreply@blogger.com